In this webinar business coach Colin Sinclair McDermott makes the case that the biggest untapped revenue opportunity for most print businesses isn't in front of them — it's already sitting in their database. Drawing on his experience coaching 80–90 print businesses at a time, as well as hard lessons from losing his own first print company in the 2008 recession, Colin walks through how to segment a customer database, build simple automated follow-up sequences, and stop the quiet revenue erosion that happens when good customers simply drift away. The session covers practical starting points — from identifying a "Dream 100" top customers to mapping reorder cycles and triggering timely, relevant communication — without requiring expensive new software or a full marketing team. Colin also addresses the human side of the equation: how to get sales teams on board, why consistency beats motivation, and how a structured database strategy can even increase a business's valuation at exit.

In this episode, Dscoop Executive Director Peter van Teeseling sits down with Thomas Dahbura, owner of Hub Labels and a self-described "printer at heart." Thomas traces his roots in flexo printing back to his parents' operation in El Salvador in the 1960s, and shares how that foundation shaped his obsession with quality — summed up in Hub Labels' unapologetic tagline: we kick ass labels. The conversation ranges from the hard lessons of adopting digital printing in 2003 to how Thomas is now weaving AI into his operation — using tools like NotebookLM to make SOPs accessible on the shop floor, and Claude to build a custom project management tool. He's candid about the limits of automation, the frustrations of legacy ERP systems, and why he concluded that his shop isn't built for short runs — and why that realization was actually liberating. Thomas also talks about culture over credentials when hiring, the myth of the "magic print button," why spot color will always beat a CMYK build for brand consistency, and the surprising ROI of just being generous with knowledge in a tight-knit industry.

In this Dscoop webinar, Roy Eitan is joined by Greta Cutulenco of Acerta and Rod Flores of Handbook for a practical look at how AI can transform both the front office and the pressroom. Using a Ferrari racing analogy to connect strategy, administration, and production, the session demonstrates how print businesses can put their technology investments to work at full capacity. Attendees will discover how AI can streamline daily admin and sales workflows, reduce onboarding and follow-up friction, and predict print quality issues before they result in costly waste. Drawing on real-world examples from Handbook — which serves as the operational "brain" of the business — and Acerta, the AI-powered "nervous system" of the pressroom, the session makes a compelling case that smarter automation is well within reach for any operation running HP Indigo or PageWide equipment. Designed for print business owners, operations managers, and anyone responsible for quality and growth, this webinar delivers actionable insights without the hype — just clear, practical steps toward faster decisions, fewer errors, and better results.