For Suhail Agjee, managing director of Impress Printers in South Africa, a positive mindset is much more than a personal philosophy. It's a leadership tool that influences how employees respond to challenges, how customers experience the business, and how the company prepares for the future.
In this conversation, Suhail explains why staying calm when things go wrong matters so much. When leaders panic, their teams often follow. But when leaders take time to understand a problem, respond constructively, and treat mistakes as learning opportunities, they set a different example.
That people-first approach has helped Impress Printers evolve since Suhail's father founded the company in 1985. What began as a traditional lithographic printing business has expanded into digital and inkjet printing, cardboard and corrugated packaging, and flexographic printing, with flexible packaging now on the horizon. Suhail discusses how customer trust, honest business practices, and continual investment have helped the company remain relevant. He also shares an interesting perspective on digital printing in South Africa: Customers increasingly value reliable turnaround and delivery, which gives them the confidence to order shorter runs. And when evaluating new technology, his team starts with practical questions. Will it solve a problem, speed up delivery, or reduce costs?
Looking ahead, Suhail sees opportunities in production efficiency, AI, and new packaging capabilities. He explains why improving efficiency is especially important in competitive markets where raising prices is difficult. Throughout the interview, he returns to the importance of learning from others, including fellow Dscoopers, and being ready for whatever comes next.
