News
March 16, 2026
Humility at Scale: A Visit to Today's Graphics Inc.
# #Dscoop
# Americas
# Business Management
# Print on demand
Where technology, culture, and craftsmanship meet.
Peter van Teeseling
Recently, I had the opportunity to visit Today's Graphics Inc. (aka TGI) in Philadelphia, and I left with a renewed sense of what it means to lead with humility and purpose.
Jack Glacken invited me into his world last night over dinner at a lovely Italian restaurant. He showed me Philadelphia—where he started, his family roots, the anchors of his story in this city. Then today, Jack Glacken III, Scott Elfreth, and Rick Elfreth welcomed me into the factory. They showed me around their operation. They shared their stories. They bought me my first Philly cheesesteak, which was awesome.
What I saw was a sophisticated e-commerce print-on-demand business, serving Canva, Mixtiles, Minted, Shutterfly to name a few, built around HP Indigo printing. Tight service level agreements. Short turnarounds. Complicated SKUs with complex packing requirements for each order. Over one hundred employees running a complex operation with real precision—and doing it with creative use of sophisticated technology and equipment. High customer satisfaction scores don't happen by accident here. They are the result of a team that has mastered an incredibly demanding workflow and continues to raise the bar.
But what struck me most was the culture. The leadership team leads by example. They're hands-on. There's genuine camaraderie between them, humor woven into how they work. The people on the floor are empowered and catch errors early. They handle variables and complexity because they know what they're doing and they're trusted to do it.
Jack Glacken began working with HP Indigo/Industrial Print over 30 years ago. His humility and commitment to doing the right thing have shaped the Dscoop community over time. We have an award in his name. During my visit I experienced the same philosophy at work in a hundred-plus-person operation. It was noticeably present in conversations, throughout the facility, the engagement with staff and the Philly cheese steak lunch. Kindness, experience and professionalism deliver results, both long and short term.
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